Lessons from our Usability Study: Part I
The most educational part of the original Graphing Calculator 1.0 development process was sitting behind a two-way mirror for five days watching first-time users, students and teachers, trying to use our software. It was a humbling and enlightening experience. Anyone doing any aspect of software development: engineering, design, support, documentation, as well as user interface folks, should be subjected to the experience. Though the our study was done with version 1.0 way back in 1993 many of the lessons we learned were timeless.
Two recent blog posts bring one particular lesson to mind. Coding Horror warns This Is What Happens When You Let Developers Create UI and Arno Gourdol discusses The Design of the Mac OS X Shutdown Feature:
It is the job of the software designer to make choices on behalf of the user. That's what designing is all about.
Continue reading "Lessons from our Usability Study: Part I" »
Consider the Calculator Desk Accessory on the original 1984
Macintosh System 1.0. It is easy to use and easy to learn. The
interface is self-revealing: it requires no documentation and no
instruction. It is obvious at a single glance both what it is capable
of doing and how to do it. Equally importantly, its limitations are
as obvious as its functionality. No one will waste any time trying to
coax it to do anything which it was not designed to do. Every
designer should strive towards these qualities.